Privacy Policy for StoryCraft Weddings (Joshua Price Ltd)

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our services. It also explains your rights under the General Data Protection Regulation (GDPR) and how we comply with the UK’s Information Commissioner’s Office (ICO) guidelines.

2. Information We Collect

We may collect and process the following types of information about you:

• Personal Data: This includes, but is not limited to, your name, email address, phone number, postal address, and any other information you provide us directly.

• Payment Information: Details of financial transactions you enter into with us.

• Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our wedding videography services and ensure a smooth customer experience.

• Communication: To send you updates, respond to inquiries, and notify you about changes to our services.

• Marketing and Advertising: To tailor our marketing communications and promotions, including personalized ads, based on your preferences and behavior.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies. These third parties are contractually obligated to protect your information and only use it for the purposes specified by us.

• Google Customer Match: We may use your data in conjunction with Google’s Customer Match feature to deliver personalized advertisements. This involves uploading customer data to Google to match your information with Google accounts for targeted advertising. Your data will only be used to match customers to Google accounts and to ensure that our campaigns comply with Google’s policies, including Google’s EU user consent policy.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

5. Obtaining Consent

Where required by law, we will obtain your consent before sharing your personal data with third parties. This includes obtaining consent for the use of your data for personalised advertising via Google Customer Match, in accordance with Google’s EU user consent policy.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.

• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent.

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another data controller.

• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including where your data is processed for direct marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data transmitted to our website.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. International Transfers

Where we transfer your personal data outside of the UK or the European Economic Area (EEA), we will ensure that it is protected in a manner consistent with how your personal data would be protected by us in the UK, in compliance with UK GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please contact us at:

StoryCraft Weddings

Email: josh@storycraftweddings.co.uk

12. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

ICO Contact Information:

Website: https://ico.org.uk/make-a-complaint/

Phone: 0303 123 1113

This Privacy Policy was last updated on 3rd August 2024.